NetDocuments is the leader in online document and email management. Launching their Software-as-a-Service (SaaS) business in 1999 they have been leading the pack in content management delivered through the SaaS business model.
As a growing web-based business for over a decade, NetDocuments has earned a solid position in the cloud computing market by serving some of the most prestigious global law firms, financial institutions and SMB companies. Additionally, NetDocuments has Partnerships and Strategic Alliances with Microsoft, HP, LexisNexis, Nuance, Adobe and Salesforce.com. Now with over 100,000 users in 140 countries worldwide, NetDocuments is looking to expand their Customer Support department by hiring a part-time "Technical Support Specialist" that will provide critical assistance and customer service to the customers using the NetDocuments service. This position is for the 1:00 am to 6:00 am schedule. But also a possible day time shift position as well.
Working as part of the Customer Technical Service Team, this individual will assist NetDocuments subscribers in solving their technical problems relating to the Service, training users on how to maximize the use of the software, and ensuring the client experience and interaction is helpful, timely and positive.
•Conduct web-based training sessions
•Trouble-shoot technical problems and re-solve issues relating to the software
•Manage the incoming email ticketing system
•Attend to incoming client phone calls
•Track client interaction and record details in the CRM system
•Proactively provide status updates to the customer team and Account Managers
•Ability to manage a fast-paced environment
•Superior customer service and communication skills
•Excellent time and task management
•2+ years of experience in a customer-facing role
•Proficiency in Microsoft Office
•General knowledge and comfort with computers and web technology and learning a new software
•Exceptional written and verbal communication skills
•Demonstrated ability to learn new concepts quickly
•Self-directed and work independently
•Excellent time management skills
•Strong problem solver and proven ability to think creatively and find solutions
Click HERE to contact Netdocuments for an interview!